Director of Casino Operations

Are you a commercially minded operator who thrives on shaping how players experience online casino games? Our client is seeking a Director of Casino Operations to lead the day-to-day commercial performance of our client’s online casino.

This remote role lets you work globally, guiding game performance, supplier relationships, player experience, promotions, and cross-functional execution. You will report to the General Manager and act as a trusted operating partner, helping drive growth, profitability, and operational discipline as the business scales in a fast-changing market.

You will combine data-driven planning with a hands-on leadership style to turn strategy into clear, executable plans. If you enjoy balancing player delight with commercial results and want to influence every corner of a growing online casino, this is the role for you.

• Own key casino performance metrics including revenue, engagement, retention, player value, redemption behavior, and bonus efficiency; identify opportunities and partner with Analytics to study trends and inform planning.
• Manage relationships with game providers, aggregators, platform vendors, and strategic partners; optimize the game portfolio, content strategy, and supplier economics; evaluate new providers and partnerships.
• Own the end-to-end operating experience of the casino; remove friction across onboarding, payments, promotions, gameplay, customer support, and redemptions; partner with Product, Payments, Risk, VIP, CRM, and Customer Support to improve journeys.
• Drive strategic growth and partnerships by identifying opportunities to improve efficiency, engagement, and commercial performance; evaluate vendors, technologies, and initiatives that support long-term growth; support commercial negotiations with suppliers and partners.
• Lead cross-functional initiatives as a trusted operating partner to the General Manager; establish accountability and operating discipline; help build the foundation needed to scale the business.
• In the first 12 months, aim to improve key KPIs, increase visibility into supplier performance, enhance player onboarding and experience, develop strategic partnerships, and become a visible member of the leadership team.

• 7+ years of experience in online casino, iGaming, sportsbook, social casino, sweepstakes, or related digital gaming businesses.
• Strong understanding of gaming economics, player behavior, retention, and promotional strategy.
• Experience managing external vendors, suppliers, or commercial partnerships; proven data-driven decision making.
• Experience leading cross-functional initiatives in a fast-paced environment; strong analytical, communication, and stakeholder management skills.
• Preferred: experience working for a leading online casino, iGaming, sweepstakes, or social casino operator; managing game providers, aggregators, and platform partnerships; experience influencing P&L, payments, loyalty, CRM, fraud, or engagement technologies; experience operating in a growth-stage business.
• Candidate profile: you are a commercially minded operator who enjoys building and improving businesses; you balance KPI review, supplier negotiation, opportunity evaluation, and cross-functional execution, translating strategy into action.

Note: This role is remote globally. Relocation is not offered. We have one vacancy.

Our client offers a dynamic, inclusive culture, the chance to shape a fast-growing gaming brand from a strategic leadership seat, and a merit-based package that recognizes impact and results.