Senior Project Manager

Join our client, a leading developer in the global igaming industry. In this Senior Project Manager role within the Technical Customer Services division, you will lead the end-to-end delivery of operator technical projects across the customer portfolio. The position is on-site in Malta, with one vacancy. Relocation is not offered; this role is based locally. You will report to the Head of Technical Customer Success and work closely with Product, Engineering and Commercial teams to ensure customers realise maximum value from the platform.

• Project Planning & Delivery: Plan, scope and deliver operator technical projects end-to-end, including integrations, migrations, platform changes and regulatory initiatives. Develop detailed plans, milestones, dependencies and timelines; drive day-to-day execution and resource planning.
• Operator & Stakeholder Management: Serve as the primary project contact for assigned operator customers; lead meetings, manage expectations, translate operator needs into internal briefs, and build trusted relationships with operator teams.
• Cross-Functional Coordination: Align delivery with Technical Customer Success, Integrations, Aggregation, Product, Engineering, Commercial and Compliance; identify and resolve dependencies; facilitate decision-making and clear communication.
• Risk, Governance & Reporting: Establish governance, RAID logs, change control; identify risks and issues, mitigate them, and provide timely reports to leadership and customers; ensure regulatory and audit compliance.
• Quality & Continuous Improvement: Apply standard PM tools, conduct post-implementation reviews, capture lessons learned, and improve ways of working; contribute to the delivery framework.
• Customer Value & Outcomes: Ensure project outcomes deliver measurable value, support adoption and stability, and drive revenue growth; track benefits post go-live and represent operator needs internally.

Requirements

• Essential: Minimum of 5 years in project management, with at least 2 years in a senior or lead PM role.
• Essential: Proven delivery of technical integrations, platform or migration projects in a customer-facing capacity; experience with APIs, RESTful services, and cloud platforms (AWS, Azure or equivalent).
• Essential: Strong governance, RAID management, change control, and reporting skills; ability to lead cross-functional teams without direct authority.
• Essential: Excellent communication, organisation, and attention to detail; ability to explain complex technical issues clearly.
• Essential: Degree or Diploma in a related field; professional PM certification (PMP, PRINCE2, Agile) or equivalent.
• Desirable: Experience in the e-gaming industry.
• Desirable: Working knowledge of casino platforms, aggregation platforms, and operator integration models.

Your work is supported by a culture of accountability, collaboration and continuous improvement. If you enjoy leading multi-disciplinary teams, shaping delivery strategy and helping operators gain value from technology, this role could be a great fit for you. This is a local position based in Malta with room to grow within the Technical Customer Success team. Our client is a prolific, well-recognised developer in the global igaming space, and you will join a team that values your initiative and ideas.