VIP Account Manager

You will join our client as a VIP Account Manager, based in Malta with a hybrid work pattern. Our client is the premier online crypto casino, built by experienced players who know what real gamblers want. In this role, you will manage high-value players, deliver personalised service, and help grow the business in a fast-paced crypto casino environment. You bring at least two years of experience as a VIP host or Account Manager in iGaming, with crypto casino experience preferred. Fluent English is essential, and German language skills are a bonus. The position offers visa relocation support to move to Malta and a hybrid setup that blends in-office and remote work.

• Build and maintain strong relationships with VIP players, delivering tailored service and proactive support.
• Serve as the primary point of contact for VIP clients, coordinating with product, marketing, and operations to create personalised experiences.
• Identify upsell opportunities, assist with onboarding high-value players, and help drive business growth.
• Monitor client activity, report on performance, and use data to optimise strategies and rewards.
• Ensure compliance with gaming rules and risk controls, upholding the highest ethical standards.
• Collaborate with cross-functional teams to improve processes and the VIP experience.

• 2+ years experience as a VIP host or Account Manager in iGaming; crypto native casino experience is preferred.
• Fluent English; German language skills are a bonus.
• Excellent communication, negotiation, and relationship-building skills; strong problem solving ability.
• Willingness to relocate to Malta; visa relocation is supported for this role.
• Comfort working in a hybrid environment and a fast-paced, high-energy setting.
• Knowledge of CRM tools and data-driven decision making.

Our client offers a supportive, fast-moving environment, opportunities for growth, and access to the latest crypto casino innovations. If you’re excited by high-value client interactions and building loyalty in a dynamic market, we’d love to hear from you.