VIP Account Manager - Horse Racing

You are invited to apply for a VIP Account Manager – Horse Racing with our client in Johannesburg. This is a permanent, on-site role where you will own player engagement and product excellence within the horse racing vertical, delivering an exceptional experience to our most valuable bettors. You will work closely with trading, product, marketing, and risk teams to shape a market-leading racing offering that drives retention and growth.

Key responsibilities and scope include:

• Build and maintain meaningful relationships with key horse racing players.
• Provide insights to improve product features, promotions, and customer experience.
• Analyse player activity and product metrics to identify growth opportunities.
• Collaborate with teams to optimise horse racing offerings (pre-race and in-play).
• Stay current on racing markets, events, and competitor activity.

Candidate requirements:

• 10+ years’ experience in betting, gaming, or sportsbook, with predominant horse racing experience.
• Proven player account management or VIP relationship experience.
• Strong analytical, communication, and stakeholder management skills.
• Deep knowledge of horse racing markets, odds, and betting behaviour.

Location and logistics: this is an on-site, permanent role based in Johannesburg. Relocation is not offered and this is a local-only opportunity. You’ll join a team that values bettor-first thinking and a data-driven approach to delivering outstanding racing experiences.